Quality Motors & Body Works (423) 288-7501
A two-lane road with a double yellow centre line curving under an old railroad overpass, with a 45 mile per hour speed limit sign

Wrecked near Kingsport? Start here.

Quality Motors & Body Works does auto body repair and painting at 3246 E Stone Dr. Call, tell us what happened, and we will tell you what to do next.

Call (423) 288-7501 What to bring

A two-lane under a railroad overpass in the southern Appalachians. Stock photograph.

What to do in the first day

Photograph it before it moves

Take the whole car from each corner, then the damage up close. Photograph the other vehicle too. Your adjuster will ask for these.

Open the claim and write the number down

Call the insurance company and get a claim number. Write down the adjuster's name and direct phone line.

Tell the adjuster which shop you want

Give them our name, our address and our fax number, (423) 288-1656. Paperwork from the insurer can come straight to us.

Then call us

Ring (423) 288-7501 before you drive over. If the car is not safe to drive, say so and ask where it should be towed.

Close view of a yellow car with a crushed front corner and a displaced headlight
A pushed-in corner usually hides more damage behind the bumper cover.
The dented front corner of an old blue car with flaking paint and a cracked headlight
Photograph it like this: close, and in daylight.
A car under a dust sheet in a workshop, with a loose panel resting on a stand beside it
A covered car and a panel on a stand. Stock photograph, not our shop.

What to bring with you

  • Your claim number and the name of the insurance company.
  • The adjuster's name and phone number.
  • Any estimate the insurer has already written. Paper or on your phone.
  • Your photographs from the scene.
  • Every key, including the wheel lock key if the car has one.
  • The registration, and the police report number if a report was made.

No claim? Paying for it yourself? Bring the car and the keys. That is enough to start.

A repair floor with cars on racks. The photographs on this page are stock. They show the kind of work, not our building or our customers' cars.

Body repair

A hit moves metal you cannot see from the outside. The damage gets found first, then pulled, replaced or filled, in that order.

Waiting on the insurer to approve extra damage is the usual reason a car sits. Ask us where your claim stands and we will tell you.

A hand working a dent out of a white rear quarter panel beside a reflection board
A lined light board shows every low spot a dent leaves behind.
A person in a white cap crouched at the front wheel arch of a dark car with a hand tool
Front corners take most of the hits. The arch has to line up again.
Close view of a spot welder tip against a bare car fender
Where a panel cannot be saved, a new one is welded on.
Grinding sparks seen through the window opening of a red car body
Cutting and grinding come before any filler or paint.
A person with their back to the camera sanding the front of an orange car under a dust sheet
Sanding by hand, with the rest of the car covered.
A person kneeling to block sand filler on the rear quarter of a grey car
Filler is blocked flat by hand until the panel reads straight.

Painting

Paint on a car that has seen a few Tennessee summers is no longer the colour on the factory code. The new paint is mixed to the car as it is now.

The repaired panel is primed, sanded, masked and sprayed. Then it is checked against the panels next to it.

A hand in a blue work sleeve lifting a paint mixing cup from a rack of toners
Colour starts at the mixing rack, one toner at a time.

Fresh paint in a booth. Filtered air and a grated floor keep dust off the wet coat.

Hands laying blue masking tape along the edge of a purple car panel
Tape and film go on before any paint does.
A gloved hand holding a spray gun against a masked car in a paint booth
The gun stays square to the panel, pass after pass.
A bare car shell in white primer on a dolly inside a paint booth
A shell in primer. Most repairs need far less taken apart than this.
A painter in a white suit and respirator spraying a grey bumper cover
Bumper covers are often painted off the car.
A hand guiding a machine polisher across a white car panel
Fresh clear coat is polished once it has cured.
A spray gun held above dark painted panels resting on stands
Small parts are sprayed on stands so every edge is covered.

These roads are hard on cars

Kingsport sits on the Holston River with ridges on every side. The roads out of town climb, curve and narrow to two lanes.

Deer, river fog, gravel washed across a bend. Most of what comes into a body shop here started on a road like these.

Ridge after ridge, and a road at the bottom of each one.

A winding two-lane road with a double yellow line between steep green wooded slopes
Blind curves and a rock wall on one side.
A leaf-covered mountain road disappearing into autumn fog
Fog and wet leaves in the fall.
A two-lane road with a double yellow centre line curving through tall forest
Shade all day, so the road stays damp after rain.

Find us on East Stone Drive

Shop
Quality Motors & Body Works, LLC
3246 E Stone Dr
Kingsport, TN 37660
Phone
(423) 288-7501
Fax
(423) 288-1656
Give this number to your adjuster.
Hours
Call before you come and we will tell you when someone can look at the car.

Directions to 3246 E Stone Dr

Or send us the details

Call the shop: (423) 288-7501